Reporting damage or transport damage
Important: report any damage within 5 days of receiving the goods. After this period, transport damage in particular can no longer be claimed.
How to report damage
- Check the goods immediately upon receipt, especially for transport or glass damage.
- Take photos and/or videos of the damage.
- Report the damage via our damage reporting tool and upload the photos/videos directly in the portal.
What happens next?
Depending on the case, we offer one of the following solutions:
- Repair of the product
- Replacement with an equivalent product
- A discount as compensation
For a replacement, pickup of the defective item and the new delivery are carried out at the same service level as the original delivery. For example, if the original delivery was curbside, the defective item will be picked up curbside and the replacement delivered curbside as well.
Warranty
We provide the statutory warranty for construction and material defects for 2 years from delivery. Defects that appear later must be reported immediately upon discovery. Damage from normal wear and tear, aging, or improper handling, as well as light bulbs, are not covered by the warranty. The warranty also lapses if a product is further processed or altered despite a recognizable defect.