Changing or cancelling an order
As long as your order has not yet started processing or been shipped, you can usually still make changes yourself (e.g. delivery address, combining multiple orders, adding items). Since we typically ship the same or the next business day, this window is short.
When is a change no longer possible?
Once an order is being processed or has left the warehouse, changes are no longer automatically possible. In this case, contact our customer support as soon as possible — we will check on a case-by-case basis whether an adjustment can still be made.
Binding nature of the order
By placing an order, you are making a binding offer. A legally binding purchase or rental contract is only concluded once KAQTU sends the order confirmation — only the products listed there are part of the contract.
Cancellation
Cancellation is possible as long as the order has not yet been shipped — please contact our support team. If the goods have already been shipped, our regular 30-day return policy applies instead. In the event of unjustified refusal of delivery or a missed delivery appointment followed by cancellation, all additional, delivery, and shipping costs will be deducted.