Delivery appointment & absence
Can I arrange a preferred delivery date?
As soon as your freight goods are ready to ship, you automatically receive a choice of several dates. For simple parcel shipments, we usually ship as quickly as possible without a date selection. If you'd still like a specific date, note it in your cart or contact us via chat — we will take your request into account when shipping and instruct the carrier accordingly. A guaranteed fixed date is also available for a surcharge.
How am I informed about my delivery status?
Once the product leaves our warehouse, you will receive a tracking link from Planzer Parcel or Swiss Post for parcel shipments. For freight deliveries, you will be pre-notified by Planzer Transport or Swiss Post and can choose a suitable date online.
What happens if I'm not home at the delivery appointment?
Freight deliveries are only carried out in the presence of an adult. If you are not found at the agreed appointment or refuse acceptance, a new appointment will be arranged as quickly as possible. A processing fee of CHF 100.– plus the cost of the additional trip may be charged.
For simple parcel deliveries, if you are absent, the goods will be left at the front door or reception. Responsibility for the goods then passes to you.