Guest checkout & payment issues
Can I order as a guest, or do I need a customer account?
You can order from KAQTU either as a guest or with a customer account. A customer account offers extra benefits: an overview of your orders, saved delivery addresses, and participation in the loyalty program. Registration is free and possible at any time.
Can I also order by phone or email?
Yes, ordering by phone or email is available on request — especially useful for individual requests, project orders, or if you need help choosing a product. Our customer service is happy to guide you through the process: phone +41 44 977 10 00.
What happens if a payment fails?
You will be automatically informed and can choose a different payment method or try again. Our customer service is happy to help with any questions or issues.
Do I get a confirmation after placing my order?
Yes, right after completing your order you'll receive an order confirmation by email with an overview of the products ordered, the expected delivery time, and the chosen payment and delivery method.